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Terms of Agreement

Love of Books

TERMS OF AGREEMENT – Publishing and Printing Services –

As per clause below – Love of Books Brisbane and Gold Coast Australia reserves the right to alter or amend the terms and conditions at any time in order to improve the business structure in the best interests of clients and the business itself.

Important note: You are the publisher of your own book.  The only signature required by Love of Books Brisbane and Gold Coast Australia is for the acceptance of your quoted costs for the services you have nominated.  We don’t hold any rights or commissions whatsoever to your valuable work.

All services requested, as part of our process will require a deposit before commencement.  The final payment also, as part of our process must be paid before handing over of your files to you or any book printing is commenced.  We don’t hire debt collectors to collect payments either.

All of our process is built to enable quality services and products at the best possible price.

Your files and your books are personal as they are yours.  We, at Love of Books Brisbane and Gold Coast Australia can not sell OR profit from any of your work or books if you change your mind. If we have set up the files for you and you do not ask for the final print ready files to be given to you within a 3 months time frame then we are not obligated to give PRINT READY FILES to you after this time period. See note 6.6 below.

You own the copyright of  YOUR WORK.  Your work is personal and it is yours always.  We do not accept returns on your books if you change your mind at any given time.  We can not sell your books to anyone else.  We do not operate like a shop or supermarket where items can be resold to someone else.  This is the reason they can not be returned.

In all instances you are encouraged to attempt to work and communicate continually with staff  in order to complete your order in process to your expectations within it’s limitations.  The process of communication between yourself and staff, along with time taken with responses plays an important role in determining the time it will take to complete the whole process of your order.  We do aim to please and get it right.  Your first draft of your cover and contents may be a surprise to you.

Why?  Because as much as emails are a good source of communication there is nothing that can speed things up for you faster and in the right direction than picking up the phone and giving us a call.   So pick up the phone if you need to!  The onus is on you to communicate any issues or concerns directly.

In the event of a communication breakdown that can not be resolved by both parties a refund amount may be offered that takes into consideration the time taken in consulting, receiving emails, texts, letters and uploading and downloading files.  A min. of 10 hours setup costs is recoverable here at a minimum of $85 dollars per hour.  Time already taken working with your file process along with any other services provided needs to be taken into account in processing refunds.   An administration fee of 300 dollars is also payable.

Lets be fair!  There is no such thing as free lunch.

TERMS OF AGREEMENT – Publishing & Printing Services

1.0. The Author guarantees that the Author has copyright to the “Book” (book, manuscript, work of art or other document including electronic copies thereof) by virtue of being the author or creator and/or having license from the copyright owner, and will retain copyright to the Book for the duration of this publishing/printing agreement.

2.0. The Author hires Love of Books Brisbane and Gold Coast Australia  to provide the “Book” print and self-publishing services, which include book pre‐printing services (available in the form of packages), finance packages, print on demand manufacturing, eBook creation and Marketing Packages as well as general advice.

3.0. Love of Books Brisbane and Gold Coast Australia will perform the publishing, printing and or marketing services in accordance with the written and oral agreement between the parties.

4.0. Upon quote acceptance by the Author, the terms and conditions of this agreement shall apply:

4.1. The Author accepts this agreement and is required to make some payment before the job commences.  Love of Books Brisbane and Gold Coast Australia does not provide refunds.  If books were not manufactured according to the Author’s book proof approval a reprint can be action-ed based on the items stated in clause 4.11.

4. 2. The Author may send his/her files to us via our large server service or by CD/USB in post.

4.3. If the Author does not take up any extra publishing, design or services provided by Love of Books Brisbane and Gold Coast Australia in order to set up files ready to print, then the Author must provide the files themselves in print ready format unless otherwise stated.  Love of Books Brisbane and Gold Coast Australia can not be held liable for any undesired results or be responsible if professional design services are not utilized.

4.4. Payment can be made by PayPal, cheque, cash, credit card, in person at any Bank branch, or via internet transfer.

Once payment has been processed and the artwork has processed to a print format, a book proof will be printed and sent out to the Author.  This may take from 3 to 12 working days or longer depending on the condition of your files.  Hard cover books excluding delivery time (depending on the carrier and postage service to the Author’s locality and current job cue status at the time) unless affected by circumstances outside its control.

Love of Books Brisbane and Gold Coast Australia staff will try to the best of ability to ensure that every step will be completed in a timely and professional manner.

4.5. All book proofs may be printed as loose printed sheets with the cover placed around the contents (not bound).

4.6. If any Author cancels their job after the publishing process has started, there will be no refund allowance under any circumstance.

4.7. Turnaround time of project refers to turnaround time from ‘proof approval’. E.g.: 30 day turnaround time = 30 working days from the day the book proof is approved by the Author Turnaround time does not include delivery time. In the event that the job is completed before 30 days, the job will be delivered earlier to the Author. However, all turnaround dates are flexible and can be extended to allow for high quantity of jobs in the print cue or certain times of the year ie. Christmas.

4.8. Love of Books Brisbane and Gold Coast Australia is not liable for any damages as the result of any delay or loss made by any delivery or internal disruption of services.  You can choose our insured courier with extra cost to you at your request.

4.9. A book proof approval is required to be made by fax or by email.  A verbal approval over the phone is not sufficient. The Author’s approval is final and Love of Books Brisbane and Gold Coast Australia is not liable for any changes made thereafter.

4.10. If there are further minor changes made by the Author to the Book after the second book proof is sent to the Author, Love of Books Brisbane and Gold Coast Australia is entitled to charge further cost for such changes and will provide a further book proof for a fee.

4.11. REFUNDS – All refund entitlements are determined by management and in writing and are not negotiable under any terms. There will be a 30% surcharge for any printing quote that is given if the client/author changes mind on this book printing service.

MARKETING REFUNDS:

ABSOLUTELY NO REFUNDS WILL BE GIVEN ON ANY MARKETING MODULES OR WEBSITE PRODUCTIONS IN PROGRESS.

ABSOLUTELY NO REFUNDS WILL BE GIVEN ON ANY DESIGN SERVICES ONCE THE WORK HAS COMMENCED.

(Why? It takes time to prepare these modules. They are worked in stages to completion from the initial 3 days cooling off period.  (They are digital files we create and can not and will not be refunded at any given time after the 3 day cooling off period)

ABSOLUTELY NO REFUNDS WILL BE GIVEN ON ANY DIGITAL FILES IN PROGRESS.

(These are digital files we create in labour terms and can not be refunded at any given time after the 3 day cooling off period. No cancellation refund requests will be given for any digital produced module after the 3 day cooling off period)

BOOK PRINTING REPRINTS:

You have 14 days from the day your products or books arrive to alert staff in writing by post of any manufacturing errors evident in the printed books.  If sending emails you must call the office for confirmation that your email has been received to start this process. You must make copies available for review if you are claiming reprints based on any manufacturing errors are evident in your work.

Any damaged books that are confirmed as damaged through manufacturing issues may be replaced at and on the managements discretion AND ANY REPRINTS WILL BE CONDUCTED from the same written approved (approval) file only and no new file unless you the customer wish to pay for the new file and new books yourself.

Replacements offered by us will be in the same materials AND FILE submitted to print as ordered as per invoice agreement. If you want a different material, bind or quality than the type that was approved in your quote acceptance once your books are printed see below:

Let’s be fair!   You can not change your mind about your book binding or type after printing has been completed unless you take responsibility for the total payment yourself.  All book printing is completed upon your approval of your printed proof copy OR instructions and selections you agreed to verbally or on your quote acceptance. If you have a new found typo or an overlooked on page error in your printed books you need to understand that we are not a charity.  We can not be responsible to reprint and reprint your books at our expense based on the fact of your overlooking and not checking correctly the proof copy given to you.

No refunds will be made for any colour differences as a result of rgb images or content placement on pages.

Lets be fair!  This is because you need to check your content correctly before approving your proof copy.  You also need to supply graghics in cmyk value for the colour to closely represent what you intend it to be.

4.11.a Love of Books Brisbane and Gold Coast Australia will not provide any refunds whatsoever. We do provide a reprint or redesign service based according to the following conditions been met:

Love of Books Brisbane and Gold Coast Australia will reprint the books ONLY if errors are made in the production process. The errors are limited to:

  • If pages are not printed in proper sequence as per book proof as provided in the pdf. 
  • Pages printed upside down.
  •  Pages printed in wrong size.
  • Pages printed on wrong paper stock.
  • Accidental fallout of pages that show no misuse or deliberate damage.

Absolutely no reprints will be provided once you have approved your book proof and then later found you have errors in the typing or format which were in your approved book proof.

You, the author are responsible for the checking of your final written work.

It is important that the Author checks and approves the book proofs with care.  Love of Books Brisbane and Gold Coast Australia is not responsible for incorrect faults in text, images or fonts once an approval of proof copy either by pdf or printed copy is supplied. Proof copies are produced for this reason. Authors and or their contracted editors are responsible for the thorough checking of files.

The Author must then return the written approval by fax or email to authorize the final printing. 

Love of Books Brisbane and Gold Coast Australia will not be accountable or held liable for any error or mistakes if these were not picked up by the Author during the proofing stages.

4.11.b It is important that the Author checks and approves the book proofs with care.  We will not be responsible for incorrect text, images or fonts once an approval of proof copy either by pdf or printed copy is supplied.  Proof copies are produced for this reason.  Authors and or their contracted editors are responsible for the thorough checking of files.

The Author must then return the written approval by fax or email to authorize the final printing.

4.11.c Absolutely no reprint will be provided if you insist on NOT receiving a proof copy before going to print and then find your layout OR ANY OTHER matter does not meet your expectations.

Love of Books Brisbane and Gold Coast Australia will not be accountable or held liable for any error or mistakes if these were not picked up by the Author during the proofing stages.

4.12. In all instances you are encouraged to attempt to work with us in order to complete your order in process to your expectations within its limitations. .

5.0. The Author agrees:

5.1. Love of Books Brisbane and Gold Coast Australia customer, enquiry and newsletter list is private and confidential and will always remain Love of Books Brisbane and Gold Coast Australia property;

5.2. To assume any and all liability for the Book content and to indemnify and keep indemnified BPA from any loss or liability arising directly or indirectly from the Book content provided by the Author; and

5.3. Never to send or commission unsolicited emails (“spam”), or news group posting, containing any mention of, or link/reference to, Love of Books Brisbane and Gold Coast Australia (including its website, email addresses, company name or phone numbers), without the permission of  Love of Books Brisbane and Gold Coast Australia .  We value your privacy.  Love of Books Brisbane and Gold Coast Australia will honor to yourself likewise.  Our client list is kept private and confidential and will only be used for conducting your business through our staff in relation to your publishing and or printing process. In March 2014 a trusted sacked employee obtained our client list to startup a publishing business inside another firm. Many unsolicited emails and contacts were made without our consent or prior knowledge. We have received many inquiries and emails of disgust by this action that was totally out of our control. We will not be held responsible for this un-forseen act. And are deeply sorry for any inconvenience this has caused so many clients. Any complaints in regards to this matter must be referred to your own legal representative in liason with the perpetrator and his new location of business employee responsible for this illegal act.

5.4. Love of Books Brisbane and Gold Coast Australia is not liable for the handling of the books out of its possession or control that may cause defects or damage to the book’s condition. The Author agrees to advise the bookstore management that all digitally printed books (all book quantities printed under a quantity of 1000) sent to bookstores: be kept away from rain, direct sunlight, high heat or humid conditions to ensure book covers from curling or peeling or interior from curling or waving.

6.0. Both Parties agree:

6.1. This agreement is non‐exclusive and either party may terminate this agreement at any time by giving written notice without any necessary cause, provided only that all outstanding compensation and amount owing for work completed by Love of Books Brisbane and Gold Coast Australia is finalised by the Author to Love of Books Brisbane and Gold Coast Australia .

6.2. Love of Books Brisbane and Gold Coast Australia does not warrant its website or any associated website to being uninterrupted or error‐free. Love of Books Brisbane and Gold Coast Australia agrees to use due diligence and reasonable care in maintaining its website;

6.3. Love of Books Brisbane and Gold Coast Australia will not be responsible for loss of nor damage to materials submitted by the Author, including manuscripts, CDs, DVDs, zip disks, artwork and photographs.

6.4. For the purposes of enabling Love of Books Brisbane and Gold Coast Australia to perform its obligations pursuant to this publishing agreement, the Author hereby grants to Love of Books Brisbane and Gold Coast Australia the right to use the book cover for display/marketing purposes on either the website or in general promotional materials and environments. You may of course elect for us not to do this if you are not marketing your work.

6.5. Love of Books Brisbane and Gold Coast Australia may contract all or parts of its service to other companies with guaranteed providers only who are under a confidentiality agreement of non-disclosure.

6.6. Love of Books Brisbane and Gold Coast Australia will release print ready files after the first print production only unless stated otherwise. If we have setup the print ready files for you and you do not ask for the final print ready files to be given to you within a 3 months time frame then we are not obligated to give YOU ANY FILES after this time period. Why? We can not be held responsible for the backing up of your files. Anything can happen. Computer backups are not reliable. That is why we encourage you to request your own have backup copy as soon as possible within the 3 month time frame, as a very important safe guard. PRINT READY FILES PREPARED BY LOVE OF BOOKS are saved on a backup special cloud print server for our use to complete prints only.

6.7. Love of Books Brisbane and Gold Coast Australia, at its discretion can make any changes to this service agreement from time to time without notice.  This agreement is the full agreement and all its terms.  This agreement shall be deemed to be embodied in all jobs accepted by the Author.

6.8. In the event of a communication breakdown that can not be resolved Love of Books reserves the right to remove any content visible on any of its public domains and social media sites.  Staff will not tolerate abuse, bad language, insults or negative publicity in any form. We reserve the right to refuse to provide services to anyone acting with mis-conduct and ill-will.  Anyone associating with another publishing individual or firm may also have content removed and services revoked.

6.9. Any books or materials stored at the Love of Books warehouse may be disposed of after 12 months in storage if no authority by the author is received for the delivery to another address or storage facility is given by the end of the 12 months term.  The disposing will consist of either trash or deposit to charity organisations. Determined by the discretion of management.  No items will be sold for profit by Love of Books in any form.

7. Love of Books will not be held liable or responsible for loss of or error-ed files, for any errors or omissions, promises, damages, mis-guided information, events or actions supported by discharged contract worker Ocean Reeve prior to or after 17th March 2014 in any form. Again you are to take up any matters with your legal representative and the perpetrator and his new place of employment.

Printing has never been this easy, quick and economical.

We are proud to be able to provide a very high quality digital and offset printing services . You will find our turnaround and pricing extremely competitive. Combine this with an easy to use on-line, on demand ordering system and you’ll never think of ordering your prints any other way. We specialize in printing so that you can concentrate on your business.  We guarantee our quality. On-line ordering is easy but we recommend that you talk to one of our specialists to ensure your order is processed correct!

The Process

What can you expect when you contact us?

We will spend time with you discussing different options to consider in order to meet your needs.

We will make suggestions as to the optimum way your job can be produced. We may send you samples of different materials or products for you to choose from.

We will supply you with a prompt quote based on your needs as discussed.

We will visit you Brisbane Sunshine and Gold Coast area. You do not need to come to us (unless you want to of course, we love visitors).

When you choose to go ahead and produce a job with us we will ask for a signed quote and the print ready artwork. If you do not have print ready artwork we can help you with that too.  Keep in mind that if your artwork needs to

We will ask for your deadline for delivery and your delivery details.  We will advise you what you need to do to meet any deadlines. We will advise you if your deadline is acceptable.

We will send you a proof (and a mock up if required) for your approval before the job goes to production.  A proof copy for digital print runs can take from a few days to 8 days and this time is from the date the files are agreed by yourself to be print ready.

For large print runs and offset requirements or overseas print orders the proofing stage after the digital files are agreed by you as print ready can take anywhere from 8-21 days depending on the type of file and the amount of communication required with your files. We check all files that are to go overseas for proofing thoroughly before sending. This is why it can take anywhere form 8 to 21 days for you to receive your proof copy. The reason we spend the time with the checking is to attempt to dismiss the need for a a second proof copy. A second proof copy from any overseas print provider that you yourself must pay if you demand a second proof copy can amount to between $400 and $1200 dollars depending on the type of book. This is a cost we attempt to avoid for you if possible. The time structure is more so to the 21 days if there are printed material that must be sent so that there can be more precise matching.

We will send you photos of the job as it progresses and before we ship it.

We will keep in touch and communicate with you at every stage of the process.

We will check the quality of your job before we deliver it to you. We will not send out sub standard work.

We guarantee the quality of all of our work and we stand by it.

We will confirm delivery with you and track the job the whole way.

If you do not have room to store your printed items we can store them for you. We can then manage delivery of the goods at a later date when it suits you. There is no cost for up to 3 months storage. After 3 months the cost is negotiable depending on the quantity. 1000 books can amount to 100 dollars per month.

Call us now to find out about producing your job offshore and what the benefits to you may be.

Book Printing in China and Taiwan

Book printing with Self Publisher Resources and Love of Books Brisbane and Gold Coast Australia Publishing Group

Risk Removed + Increased Profit

Deal directly with a foreign printing company at your own peril!

Large foreign printing companies are geared specifically to deal with trade publishers and large agencies that ‘speak their language’. Intimate knowledge of the entire pre-press and book printing processes is assumed.  There is also the large variable between printers in the way they handle files, their processes and payment and shipping procedures. Our resources and Press Publishing experts have the experience within this industry for the benefit of our clients. We can provide the safety net, navigating around the pitfalls to ensure your book printing & publishing goals are fulfilled, at a cost often less then dealing direct with offshore firms that may or may not deliver what you want.

Offshore printing supplied using our resource centre can provide firm savings. You deal only with a reputable established Australian book printing and publishing company specializing in the Australian book trade.  We supply only the highest quality printed products.

It is important to understand that not every print job should be considered for overseas printing.  Overseas printing is not well-suited for: – Projects requiring less than a 9 week turnaround or short print-run projects (Under 200 hardcover books, 500 paperback books.).

WE ENDEAVOR TO KEEP AS MUCH PRINTING LABOUR IN AUSTRALIA TO PROTECT THE ECONOMY. HOWEVER, SOME PRICES FOR PRINTED BOOKS ARE MUCH CHEAPER OVERSEAS NATURALLY.

FAQ

How long will an overseas printing job take from start to finish?

Press proofs typically will take APPROX. 8-21 days to arrive for your approval. Once we receive your approval of the press proofs, the printing, binding, finishing, hands-on labour, and packaging can all be done within 4 weeks. Ocean freight will take approximately 14 days and rush delivery by air will take 3-8 days. Customs clearance and delivery to specified addresses take an extra 4-6 days. On many occasions partial air-shipments have been included into rush projects. Full-fillment of an initial shipment would include either shipping from our overseas factories via air freight or through DHL.

Is there a minimum order for overseas printing?

100 hardcover books or 500 paperback books IS THE ANSWER WITH US. Usually jobs that require more hands-on labor(spiral & double wire-o binding, custom cutting & finishing, etc…) save the most with overseas printing due to inexpensive labor costs; regardless of the quantities.

Can THIS RESOURCE deliver the job to a destination I specify?

We offer door-to-door service – we look after all taxes, legal documents and fulfill all customs forms and legalities. Or, if you are on a tight budget, you can pick up from a our depot at all capital cities.

Does THIS SERVICE offer design and consultancy services?

We are specialists in custom publishing for small to large business and organizations.

Offshore Printing Summary

The advantages of using our resource centre to source your offshore Printing

We work with a select few printing factories in China and Taiwan that produce quality work. We have already tested the waters. So there is no risk to you.

If you want savings then this is a viable option.

We can produce – books of many different types including packaging for your books.

You are dealing with an established Australian Printing company. WE take care of of your project from start to finish.

We have pre-press facilities in Australia that enable us to make those last minute alterations, so your job can be delivered without delay.

We are in regular contact with overseas suppliers checking jobs and strengthening our relationships.

If you require an urgent part delivery we can arrange this too. Then provide the balance by shipping offshore.

As a printing company we know how to specify an order so you get what you want.

We would like to meet you in person and discuss your requirements if this is preferred.